This time of year is normally busy for us and this week was not exception, our in-house printing services were being tested to the max. and then this happened.
The phone rang, our initial thought was, ‘No chance, we can’t do it, we are not miracle workers!’ The call was at 4.45pm on Monday evening, one of the printing team had just finished for his two-week holidays, but we would be fine, we thought, we can all just work a bit harder and then this call, ‘we need some backpacks, cotton shoppers and caps (an extra 600 prints in three days!) all for delivery on Friday morning! Our normal lead time for this sized order would be 2/3 weeks from approval of artwork. This client’s supplier had let them down last minute and they wanted to know if we could help. Like I said the gut reaction (internally) was, no way, but the business owner’s head said, we will do what we can to help, of course.
So all systems go, artwork to be done and approved, transfers to be printed, transfers to be weeded (technical term) and that’s before we started to print, to fold and to pack. Few late nights and early mornings later the job was complete! We are not a supplier who lets our clients down, we work hard to help. Our new client tells us that she will ‘remember’ what we did for them, she also said,
‘You were amazing – the products are fabulous. We’re really pleased and very grateful. 😊’